Welcome to the NEOS Editors Help Pages

Here you can find the most common tasks and issues in NEOS, with video tutorial support

Find our newest help page here:

Jump to our support topics here:

General NEOS Intro: Hub, Outlet, Inspector, Page Types
Common error notifications and how to fix them
Creating and publishing pages
How to properly add elements like photos, interactive images, and videos
Special Features: (Filtered View Links)

Looking for the video tutorials? Find them all on Stream!

Looking for the NEOS Handbook PDFs?

Checklist for Editors

Checklist for Editors

Please read this checklist on what is needed before we can create a page! This is also helpful for our programmes colleagues to be aware of.

General NEOS Tour and Overview

Get a general NEOS Tour and learn the differences between the HUB and the Outlet

Page types

Page Types and When to Use What

There are many different page types in NEOS. Blogs, articles, success stories and more ― learn when to use which one.

500 internal server error

Common error notifications in NEOS and how to fix them

Log in issue? 500 errors? Learn about the most common issues in NEOS and how to fix them!

How to Report an Error or Bug to the Website Team

Please review this checklist before sending us an email regarding a NEOS error or bug

Inspector details

The Inspector Details

Important information on images, meta information and more in the inspector section of NEOS

FP Home page

Your Home Page: Important things to Note

Learn more about how to update your home page and keep it tidy and user-friendly!

Bear Standy at Belitsa

Quality Check Your Work Before You Publish the First Time

What to keep in mind before a page goes online

Pastel fox at TIERART

How to: Citation for Sources

Guide to referencing in FOUR PAWS websites

Intro to Google Analytics 4

Learn about the key differences between Universal Analytics and GA4 with helpful tutorials!

Learn how to create a page

How to Create a Page

There are 4 ways to create a page in NEOS ― find out which method to use!

Create a new page using an existing content page

Copy and paste an already existing page as a template, then change the content! Applicable for Article, Press Release, Blog, Rescue story etc. in the HUB

Create a new page from scratch

Learn how to make a simple page from scratch. This is applicable for many page types including Articles, Press Releases, Blogs, Events, etc. in the HUB

Claim a page from the HUB to the outlet

Find out how to make your page live and published on your outlet ― plus, how to add related content to the new page, and teasers to landing pages

How to adopt a page to a different language

Learn how to create a page for your outlet, by adopting an existing HUB page and changing it to your language

Job Pages icons

How to Create Job Pages

How to add the INT job page to your menu + Job Landing Pages

Event pages header

How to Create Event Pages

Learn how to add event pages to your outlet in order to help promoting your events better accross the internet

Image of dogs in the gallery element

Adding Images on Pages

Learn how to properly add images to your pages from the NEOS gallery, or upload a new one from CANTO

Editors help

How to Add a Video to Your Page

Applicable for all content page types, inclduing Articles, Press Releases, Blog Posts, Promotion pages and more.

Filtered View Links: Press Releases and Publications

A new feature allows you to create a link directly to a filtered view for Press Releases and Publications. Learn how!

Anchor links

How to create anchor links

Learn how to set links that lead to different sections within your page

Mutilations of cows interactive

How to Add an Interactive Image to your page

Learn how to add this engaging element to your pages!

How to add a PDF to your page

Learn how to properly add a PDF element to your NEOS pages

Button Style

How to use the new Teaser for Donation and Petition pages

Learn how to add the new teaser type with button colour options to your pages

Lion Nikola roaring

How to use the New Video Background

How to properly use the Video Background

Bear sitting in the grass

How to Use the Pop-Up Banner Element

Learn how you can set up this element, to help increase FR goals

Find all our Latest NEOS Handbooks below:

Handbook for NEOS General Information

Handbook for NEOS General Information

Please find all general information about NEOS here.

Handbook for NEOS Elements and Features

Handbook for NEOS Elements and Features

Please learn more about Elements and Features here.

Handbook for NEOS - SEO and Campaign Pages

Handbook for NEOS - SEO and Campaign Pages

Please find details on SEO in NEOS as well as support on working with Campaign Pages.