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How to Report an Error or Bug to the Website Team
Please review this checklist before sending us an email regarding a NEOS error or bug
Before sending your request...
Double check, refresh your page, check other browsers etc, so you can send a precise request. Here is what to keep in mind:
- It's always better to give us too much info as opposed to too little.
- Where is the error showing? (What page are you on? Send us a link)
- Which editors are affected? (Just you, or any other team members?)
- What language versions are affected?
- Explain what you were doing before the error occurred
- Have you seen this or a similar error before? If so, can you remember when/ how?
- Can you reproduce the error or do you have an idea how/ why the error is happening? If so, explain how/use a screenshot.
- Always test the behaviour in at least one different browser.
- Which browsers/devices are you using?
- Browser version usually can be found at settings (three dots…) -> help & feedback -> about…
- Are there differences in behaviour between different browsers and/ or devices, please note these down as well.
Don't forget:
· Send a link to the exact page where it occurred (HUB/Outlet)
· Please include screenshots to display how the error and/or its message looks on screen
· If you are reporting an issue with an element, please use the Element name, found in the second tab of the inspector I.e., Webco.Fou001:Content.Section.HeroVideo
· Use precise, clear language, bullet points are helpful
Please see a good example of an error reporting email below:
Head back to the Editors Help Overview page for more support!